Service

Upgrades & Implementations

Reduce upgrade risk with readiness gates, cutover planning, and a hypercare model that stabilizes operations quickly.

Readiness Cutover Hypercare Sustainment

Problems we see

  • Late discovery of readiness gaps
  • Cutover planning that misses operational constraints
  • Unclear rollback and contingency plans
  • No defined hypercare ownership or stabilization rhythm

What we deliver

  • Readiness assessment and risk register (site-specific)
  • Release readiness gates and decision criteria
  • Cutover plan: timing, roles, comms, contingency
  • Rollback approach (where feasible) and “what-if” scenarios
  • Hypercare model: triage, defect flow, stabilization metrics
  • Sustainment transition: ownership, documentation, runbooks

Success metrics (examples)

  • Controlled go-live with minimized production disruption
  • Faster stabilization and clearer issue ownership
  • Reduced defect recurrence through problem management
  • Stronger alignment across QA / IT / Ops during change windows

Engagement fit

  • Computerized system upgrades and major release cycles
  • High-risk system changes affecting production execution
  • Programs needing cross-functional coordination and discipline
  • Sites building a repeatable hypercare-to-sustainment motion
Readiness reduces risk.
We’ll help you define the gates, evidence, and operating rhythm for a controlled transition.
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